Our Guarantee:

We guarantee ALL services in writing every visit. You will receive a itemized list if what was completed, your crew has to sign this as well. If you are not available for your clean, this will be left on the counter in your kitchen or your dining room table.
If you notice something not completed to your FULL SATISFACTION, please call our office within 24 hours and we will
return THE SAME DAY to address those areas at NO EXTRA COST to you! Please make sure that it is on your list in
order for it to be covered by our guarantee. If your concerns are not on your list, it is because you did not pay for them.                                           ***If we return to address any concerns that are of no fault of your crew, you will be responsible for paying for those chores plus the cost of gas.*** We do not offer any refund for services or gift certificates. Please understand that our company does not have a high "call back" rating when it comes to our cleans. We strive to make sure each and every client is happy and his or her cleaning needs are being met. So again, if you have any concern, please call our office so we can address the issues with your crew. Without this communication, we cannot guarantee you will not have the same issue. We must have this cooperation from our clients in order to have a great relationship.

Supplies:

We will provide all the usual supplies needed to clean your home. If a certain area of your home requires a product that we do not typically use, you are required to provide it. Your crew will notify you or leave a note. If you have pets of any kind (inside or outside) you are required to provide your own vacuum. This is for sanitation reasons and to eliminate contamination into our non pet owner's homes. Our vacuum is NEVER used in a pet owner's home. If you do not have a vacuum, we can provide a vacuum for "pet homes" in which we sanitize it after each use. We charge an additional $15.00 for this. If you require our company to provide a particular product that we do not typically use, you will find our pricing for the product rather high. We will charge for the item/s as well as hourly rates to purchase the item/s as well as reimbursement for gas and travel. It is strongly recommended that you purchase the item/s yourself and have them available the day of your clean.

All employees are under contract with our company. This means they are not allowed to accept job offers from any of our clients, nor discuss rates. We enforce this policy to the extent of the law and any reported violations will be fully investigated. Our company enforces a fine of $1,000.00 per employee, per incident for any violations of this policy. Employee's of Leave the Mess to the Best are not eligible for hire for a period of 18 months after working with any of our clients.  Any payment left for services must be in a sealed envelope. Please let us know if you would like us to provide these at no cost to you.

Paperwork:

You will need to return any paperwork to our office within 48 hours. Failing to return this paperwork within the time frame will result in additional fees. You can either fax or  scan/email this to us. If you do not, you will be charged $10.00 per day that the paperwork is not received. Please return paperwork to our office. If neither method works for you, we will return to your property to pick it up. You will be charged $25.00 for our company to return.

Your clean:

You will receive TWO professional cleaners. Your crew will be IN UNIFORM! Your "crew" will be the same crew each time. Your crew also works on tips, although tipping is not required! Crews are trained to know the size home they are cleaning. They are trained to NOT clean areas that are not paid for.  If any request are made to the crew to clean additional areas or any misrepresentation takes place, crew will advise you to call the office and will ONLY clean the areas on their list unless the crew is informed otherwise by our office. (EXAMPLE: If you schedule a General Clean, but you inform your crew you purchased a Deep Clean.)  Please understand that we welcome any additional chores or task you may have for us, certain task may require scheduling another appointment, so please call our office within at least 4 hours prior to your clean. If you are unable to contact our office, your crew member's are authorized to deliver pricing for any additional chores or task you need completed. Please understand that certain task may be limited due to liability reasons.
Please close the doors to any areas/rooms you do not want cleaned. Our crew will not enter a closed room.

Before/After Pictures:

Crews may take before and after pictures in cases where there may be issues or drastic changes. By hiring our company you give your permission for pictures to be taken by our company. If you mis-inform our company and crews into believing the condition of your home is different than it actually is, pictures may be taken for our records. By hiring us you fully understand that these pictures may be used on our behalf if any issues arise. Please note that you waive all rights to pictures being taken by our company and you also waive all rights to the distribution of those pictures. You further understand that the pictures taken are the property of Leave the Mess to the Best. Any request for copies of the pictures taken will be denied as we do not forward these to our clients, their attorneys, etc.

Reschedule/Cancel Appointment:

We require 24 hours advance notice when you are canceling or rescheduling a appointment with our company if you are a new client. Existing clients are required to provide a minimum of 48 hours notice to cancel or reschedule. During any Major Holiday, (Halloween, thanksgiving, x-mas, new year, valentine's day, easter, etc) we require 72 hours notice to cancel or reschedule. If you fail to provide us with proper notice, you are responsible for the cost of the appointment. If our company goes to your home and can not gain access to your property (no one is home, key not left, codes changed, weather policy etc) you are responsible for the $30.00 fee to cover the cost our crew spent in gas to and from your home.
Please provide us with this notice.    We understand that emergencies arise, but due to our experience in this industry, we are not able to waive these fees if you do not provide us the proper notice. This policy is NON-NEGOTIABLE. Please also understand that when this happens, we are not able to fill your spot. This means another client could have had your spot.

Laundry Services:

We will wash, dry and fold your laundry. You are to provide all the supplies needed for your laundry. We will not be responsible for any damages. You must have the laundry facility in your home or apartment. We charge $8.00 per load with a maximum of 2 loads per visit. We do not accept checks for laundry services. This money is payable to your crew. Please leave the money on the counter or give it to your crew.

Payment for Services:

We require payment to be made by  credit card, cash or local check. (Please see check policy below for more information or if you would like to write a check.)
Payment for services is due upon the arrival of our crew. We do not accept payment for services once your clean has been conducted. Your crew is trained to expect this before they begin. If you pay by credit card, all transactions must be paid  PRIOR to your appointment. This is done to verify funds and process your payment to your account before your crew arrives so that they do not expect payment. If your are writing a check, please contact our office. Checks must be LOCAL, and have all correct info on them, including your current address, phone number and DL #. When writing a check, you must have an established relationship with our company ( a minimum of 30 days or 4 cleans).  Your check will be processed via our e-check services.

Late Fees:

If you received services (laundry, extra chore, etc) and have not paid at the time the service was rendered, you will need to pay within 3 days from receiving the service to avoid any late fees. Our late fee is $15.00 on Day 3 and $5.00 each day after until the balance is paid in full.

Collection Action:

We will begin collection action if your balance is not paid within 30 days or you have indicated that you will not pay.  If you have received services and refuse to pay, issue a charge back, cancel a check, written a "hot check", etc, we will attempt to resolve this matter with you in a peaceful and professional way. Please be aware that if you still refuse to make payment, we will contact your local law enforcement and file criminal charges for Theft of Services. All returned checks are subject to a $35.00 return check fee. Once a account is submitted to our collection agency, your balance will reflect the collection cost (1/2 of balance). You will be responsible for any late fees, collection fees, attorney fees and/or court cost.

We take chargeback's seriously. All chargeback's will be fought. Once services have been paid to our company, there is a NO REFUND policy. Clients will receive a Gift Certificate within 30 days for their purchase if client should cancel or request a refund. Gift Certificates expire in 30 days. Once services have been rendered and you issue a chargeback, you will be responsible for a  any fees owed to our company, collection etc. We will also notify local law enforcement and file criminal charges against you for the chargeback. To issue a chargeback, you must sign a sworn statement that the charge was either UNAUTHORIZED or LOST/STOLEN. Falsifying this information is a criminal charge. Under certain circumstances we may also place a LIEN on the property until the services are paid for. Please understand that while we have encountered a few problems with client's attempting to file chargeback's against us, we rarely see cases like this. Usually people that fall into this category are attempting to scam our company. These people will receive services and even inspect and sign off on the paperwork that they were satisfied, then contact their bank and report they never received services. We regret that we have had to include so much into our policy, however this is what helps protect us as well as our clients. When we all communicate and understand one another it helps build a GREAT RELATIONSHIP and offers LOWER PRICING! Should you have any questions about our policy, simply contact our manager.

PLEASE NOTE:    THIS IS NOT A CONTRACT! YOU ARE NOT OBLIGATED TO USE OUR SERVICES FOR ANY CERTAIN AMOUNT OF TIME! WE SIMPLY ASK THAT YOU UNDERSTAND AND AGREE TO OUR POLICY WHEN HIRING US TO CLEAN FOR YOU.  IF YOU DO NOT AGREE WITH OUR POLICY, WE REGRET THAT WE WILL NOT BE ABLE TO HELP YOU. BY HIRING OUR COMPANY TO CLEAN FOR YOU, YOU AGREE TO OUR POLICY AND TERMS. PLEASE NOTE THAT POLICY IS SUBJECT TO CHANGE WITH/WITHOUT ANY NOTICE. PLEASE CHECK BACK BEFORE EACH CLEAN TO ENSURE THAT YOU WILL BE COMFORTABLE WITH ANY CHANGES THAT MAY OCCUR. YOU CAN LOOK IN THE BOX AT THE TOP OF THE PAGE WHICH STATES WHEN THE POLICY WAS LAST UPDATED FOR YOUR CONVENIENCE.